Company profile
‘CAMPVENTURE’ was founded in Lucerne in 1995 by Loris Wetter, then under the name ‘Camprep’.
‘Camprep’ was a workshop for campervans and caravans. The company also included a small camping shop for basic camping needs.
Loris Wetter completed an apprenticeship to become a certified boat builder and followed this with four years’ professional experience. As a child, Loris Wetter spent all his family holidays on campsites. As his father was a skilled handyman, he was able to carry out small repairs and maintenance on their caravan and later their motorhome himself. Loris always helped him with this. When Loris Wetter saw an empty workshop being advertised in 1990, he seized the opportunity to work for himself. To begin with, he overhauled boats and occasionally repaired caravans, but enquiries about caravans and motorhomes kept increasing. By 1995, camping vehicles made up 80% of his revenue, causing Loris Wetter to establish ‘Camprep’.
In 2005, ‘Camprep’ started to market different brands (Adria, Knaus, etc.) and went on to sell its first caravans and motorhomes. Demo models were hired out, but these rentals were intended to be more than just a sideline. By the end of the 2010s, demand was continuing to increase and was stretching ‘Camprep’ to its limits in terms of capacity. It had a full order book for repairs, but the rentals had also grown to the point that Loris Wetter faced having to choose between the two areas of the business. During a conversation with his best friend Tabea Parzel, who had completed an apprenticeship to become a certified specialist in customer relations, they came up with the idea of ‘CAMPVENTURE’. Loris Wetter wasn’t that confident in sales and customer service, so focussed on the repairs, while Tabea Parzel dealt with the selling and hiring of camping vehicles. And so, the company ‘CAMPVENTURE’ was founded in 2018.
The coronavirus pandemic in 2020 caused the demand for campervan hire to explode. Fortunately, ‘CAMPVENTURE’ responded quickly to the increasing demand by ordering and receiving a large quantity of vehicles before supply became an issue.
The customer service department offers advice and rents out the camping vehicles exclusively by telephone. When an order is placed, the vehicle can be viewed at ‘CAMPVENTURE’, although, as demand is so high, it cannot be guaranteed that the customer can swap the vehicle after viewing it. The quote given by the customer service department is binding.
Contact and Information
Quality standards and communication with customers
■ Our conversations with customers always begin the same way.
Inbound: "Welcome to "Campventure" first name, last name..."
Outbound: "My name is - first name, last name - from "Campventure" ..."
■ Our customers are our most valuable asset. We communicate in a friendly, polite and conflict-free manner.
■ Our range of services is very flexible and should be adapted to the customer's wishes.
■ We take complaints seriously and respond to customers with goodwill.
■ We use our questioning technique in a targeted manner and actively listen to the customer.
■ Our customers' emotions are important to us and we respond to them.
■ We advise all customers comprehensively and in a customer-oriented way.
■ Conversations are summarized and only conclude when the customer's request has been resolved.
■ We address the customer by name or in the usual foreign language standard, such as "Ma'am" or "Sir" in English.
Company philosophy
‘CAMPVENTURE’ sets itself apart thanks to its high quality and adherence to deadlines. Our customers use our services because they appreciate the reliability, service and quality. ‘CAMPVENTURE’ is also known for its friendly, straightforward customer service. The staff, some of whom have been with the company for years, are proud to work for ‘CAMPVENTURE’ and are passionate about their work.
Our motto is: ‘enjoy the freedom’! This also means that ‘CAMPVENTURE’ customers feel well looked after and can fully enjoy their holiday.
Target/customer groups
The target audience: couples of any age and families of up to six people.
Newsletter/advertising
Every customer is to be offered the opportunity to sign up for the newsletter.
Product/price overview
About us
Contact and Address
CAMPVENTURE
Teststrasse 123
1000 Musterwil
www.campventure.ch Info(at)campventure.ch
You can contact our staff by email at:
name.surname(at)campventure.ch
Phone +41 58 555 44 22
Responsible for the content / Impressum
AURIS
Binzstrasse 15
8045 Zürich
Chefexperte
Fabian Gubler
Leiter Quality & Business Development CVC
Wincasa AG
QV Verantwortlicher
Felix Häberli
Sunrise UPC GmbH
Manager Young Talents
Human Resources & Organization
Note:
This company is fictitious and has been put together for the practical examination of the qualification procedure customer dialogue EFZ.
It serves as a basis for examination. This company has no intentions to become active.
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